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Won't print duplex, HP8620, whee can find s//#? Mac Sierra…

Customer Question
Won't print duplex Technician's...

Won't print duplex

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP8620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Whee can find s//#?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Mac Sierra 12.66

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printed one document badly . On next document,kept sayying"Looking for printer" then said "cannot find prnter'

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/14/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,061
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried reinstalling the printer?

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Customer reply replied 11 months ago
If by reinstalling, you mean turning it off, then on. yes I have. Note that twice in last month, the display has flashed saying"turn off. then on"
Technician: Kamil Anwar, Technician replied 11 months ago

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

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Customer reply replied 11 months ago
I have other problems, so I cannot be sure that all will be fixed for $39
Technician: Kamil Anwar, Technician replied 11 months ago

Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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