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Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 5273
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When i try to print it says cgpdftoraster quit unexpectely,

Customer Question

when i try to print it says cgpdftoraster quit unexpectely
JA: What's the make/model number of your printer? How old is it?
Customer: Brother9970CDW around 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OSx el capitan 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now. I have been printing all morning
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thank you.
Submitted: 1 month ago.
Category: Printers
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
just a minute please
Customer: replied 1 month ago.
I dont want you connecting to my computer, can you tell me what i need to do.
Expert:  Kamil Anwar replied 1 month ago.

Are you trying to print a PDF file?

Customer: replied 1 month ago.
Expert:  Kamil Anwar replied 1 month ago.

Have you updated the drivers?

Customer: replied 1 month ago.
There is a software update avaliable. Do you think that is the problem?
Expert:  Kamil Anwar replied 1 month ago.

Is it an update for operating system or your printer software?

Customer: replied 1 month ago.
operating system
Customer: replied 1 month ago.
I'm using a MacBook Pro, OSX El Capitan 10.11.6
Expert:  Kamil Anwar replied 1 month ago.

http://support.brother.com/g/b/downloadtop.aspx?c=us_ot&lang=en&prod=mfc9970cdw_all

Follow the link and update the printer driver for your current version of MAC OS.

Customer: replied 1 month ago.
Thank you so much!
Expert:  Kamil Anwar replied 1 month ago.

You're Welcome. And if you can take a second to rate my service by clicking the star icon that will be greatly appreciated.

Customer: replied 1 month ago.
It's still not working. Still says "filter failed".
Expert:  Kamil Anwar replied 1 month ago.

Have you downloaded the new driver and installed it?

Customer: replied 1 month ago.
For the printer?
Expert:  Kamil Anwar replied 1 month ago.

Yes

Customer: replied 1 month ago.
I did
Expert:  Kamil Anwar replied 1 month ago.

It is happening due to the driver not compatible with the OS Version. Follow the steps i am sending you to print the PDF file.

Expert:  Kamil Anwar replied 1 month ago.
  1. Select the paper size , In the Print Dialog, from the [PDF] pull-down menu, select [Open PDF in Preview].
  2. The OS Preview application will start. Select [File] > [Save...].
  3. In the Format box, select [TIFF] In the Resolution box, enter “600” and select [pixels/inch] Select [Save].
  4. Select [File] > [Export...].
  5. In the Format box, select [TIFF], Deselect [Alpha] , Select [Save].
  6. Select [File] > [Print...].In the Print Dialog, select the same paper size as that you selected in step 1, then perform print settings in the printer driver.
Customer: replied 1 month ago.
Preview quit unexpectedly several times
Expert:  Kamil Anwar replied 1 month ago.

Update your operating system.

Expert:  Kamil Anwar replied 1 month ago.

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