How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 38374
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

I just installed the ink cartrtiges, closed the top and the

Customer Question

I just installed the ink cartrtiges, closed the top and the glass on the front shattered. Now what do I do?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: hp 4650 and installed the cartridges that came with it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the inirial setup. Never used.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: What do I do now?
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

You will need to organize for the glass to be replaced

Can you provide me your ZIP code and I can locate the closest area for you please

Customer: replied 1 month ago.
19390
Customer: replied 1 month ago.
How can I get the glass fixed without spending more money?
Expert:  Richard replied 1 month ago.

You are bestr to contact

Advanced Printer Repair Service

Philadelphia, PA

(###) ###-####/p>

And organize to take the printer in and have the glass replaced. It will not be a free repair as this is damaged caused by the user, so request a quote for this first in order to see the costs.

Customer: replied 1 month ago.
I closed the top and it broke??? That is my fault??
Expert:  Richard replied 1 month ago.

I am just an engineer here, if you feel this is not correct you would need to speak to the reseller that you purchased the printer from