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I just installed the ink cartrtiges, closed the top and the…

Customer Question
I just installed the...

I just installed the ink cartrtiges, closed the top and the glass on the front shattered. Now what do I do?

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Hp 4650 and installed the cartridges that came with it.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is the inirial setup. Never used.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

What do I do now?

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/14/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

You will need to organize for the glass to be replaced

Can you provide me your ZIP code and I can locate the closest area for you please

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Customer reply replied 11 months ago
19390
Customer reply replied 11 months ago
How can I get the glass fixed without spending more money?
Technician: Richard, Technician replied 11 months ago

You are bestr to contact

Advanced Printer Repair Service

Philadelphia, PA

(###) ###-####/p>

And organize to take the printer in and have the glass replaced. It will not be a free repair as this is damaged caused by the user, so request a quote for this first in order to see the costs.

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Customer reply replied 11 months ago
I closed the top and it broke??? That is my fault??
Technician: Richard, Technician replied 11 months ago

I am just an engineer here, if you feel this is not correct you would need to speak to the reseller that you purchased the printer from

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Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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