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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Installed new cartridges. Printer won't print. Says

Customer Question

Installed new cartridges. Printer won't print. Says cartridge jam. Reinserted cartridges and all snapped in place. Still won't print. Says 4 things stuck in queue. None of this ever happened before. Printer is HP photosmart premium fax e-ALL-IN-ONE C410 series. Serial number is ***** D11QH.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is about 5 years old. Model C410
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Never had these issues. Only occurred this morning after I replaced pink and yellow cartridges.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
Unplugged printer for 2 minutes. Took out paper. Found 1 page stuck inside. Removed paper. Will now plug in and turn on.
Back in a minute.
Customer: replied 1 month ago.
Still says cartridge jam. When I plugged back in, screen said I needed to turn off computer and not just unplug. So I did that.
Customer: replied 1 month ago.
Are you still there?
Expert:  crash2199 replied 1 month ago.

How old is your printer?

Expert:  crash2199 replied 1 month ago.

How old is your printer?