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Installed new cartridges. Printer won't print. Says

Customer Question
Installed new cartridges. Printer...

Installed new cartridges. Printer won't print. Says cartridge jam. Reinserted cartridges and all snapped in place. Still won't print. Says 4 things stuck in queue. None of this ever happened before. Printer is HP photosmart premium fax e-ALL-IN-ONE C410 series. Serial number is ***** D11QH.

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

It is about 5 years old. Model C410

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Never had these issues. Only occurred this morning after I replaced pink and yellow cartridges.

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
9/14/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,662
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 1 year ago
Unplugged printer for 2 minutes. Took out paper. Found 1 page stuck inside. Removed paper. Will now plug in and turn on.
Back in a minute.
Customer reply replied 1 year ago
Still says cartridge jam. When I plugged back in, screen said I needed to turn off computer and not just unplug. So I did that.
Customer reply replied 1 year ago
Are you still there?
Technician: Josh, Technician replied 1 year ago

How old is your printer?

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Technician: Josh, Technician replied 1 year ago

How old is your printer?

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