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I have smears on black ink, epson 3640 its only a year/two…

Customer Question
I have smears on...

I have smears on black ink

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson 3640 its only a year/two old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Mac sierra 10.12 honestly its happened since we got it, just getting worse

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/14/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,218
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

Let's try a print head cleaning:

Press the Home button (looks like a house)

Press the Setup button (looks like tools)

Select Maintenance

Select Print Head Cleaning

Select Proceed

Select All Colors

Run the cleaning

After the cleaning is complete, try to print again and let me know the results

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Customer reply replied 11 months ago
Cool, first, I paid $5, did it sign me up for some recurring monthly payment?
Technician: Josh, Technician replied 11 months ago

Let's try a print head cleaning:

Press the Home button (looks like a house)

Press the Setup button (looks like tools)

Select Maintenance

Select Print Head Cleaning

Select Proceed

Select All Colors

Run the cleaning

After the cleaning is complete, try to print again and let me know the results

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Category: Printers
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