Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have HP 4650. Blue light show internet connected, but won't…

Customer Question
Have HP 4650. Blue...

Have HP 4650. Blue light show internet connected, but won't print. Wireless connection is set up. Help!

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

6 months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

6 months old...model is HP OfficeJet 4650

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Several weeks. temporarily lost internet service, but has been restored successfully

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/14/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It will not print. Hp office jet 4650. Just 2 days. The
The printer is less than 6 months old so I haven't updated it at all. … read more
Cody
Cody
Computer Science
2,449 satisfied customers
Not allowing me to print. Hp office jet 4650. A few weeks.
Never did It's saying cannot print visit hpinstaink .com for information. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I cannot get it connected to my All-In-One Computer. My
I cannot get it connected to my All-In-One Computer. My printer is anDirect-1B-HP Office Jet 4650. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
HP OfficeJet 4650 won't print any more. Less than a year old
HP OfficeJet 4650 won't print any more. Less than a year old everything was working fine when we would send wireless print commands. All of a sudden it stopped working. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My HP office jet printer stop printing from my MacBook air.
My HP office jet printer stop printing from my MacBook air. Every time I try to print I get a message saying Printer is not connected, but it is … read more
Moses C
Moses C
Bsc
815 satisfied customers
I have an HP officejet 4650. It was working fine last
Hi... I have an HP officejet 4650. It was working fine last week...now it doesn't print.. I keep seeing the message"Press the OK button to have the printer automatically attempt it's recovery process.… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My HP Officejet 4630 will not print. The blue wireless light
my HP Officejet 4630 will not print. The blue wireless light is blinking slowly. I get to print on the screen but it will not print. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My hp officejet 4650 will print a diagonistic page but
my hp officejet 4650 will print a diagonistic page but nothing else … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Office Jet 4650. It has suddenly not connected to
I have a Office Jet 4650. It has suddenly not connected to the computer. I can copy but i cannot print from my Mini Mac computer not from my I Pad nor from my I Phone. It says printer not connected . … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Officejet 4650. I cannot keep it connected
I have a Officejet 4650. I cannot keep it connected wireless. Can I connect a cable to the printer straight to the router … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Officejet4650 will not scan. When I tried to follow the
Officejet4650 will not scan. When I tried to follow the directions from "Settings" I got a message that it was a site I should leave … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Its on the blue light is solid but when I try to print it
Its on the blue light is solid but when I try to print it says it can't find the printer. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cant seem to get new printer downloaded it is HP OFFICE JET
cant seem to get new printer downloaded it is HP OFFICE JET 4650 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a hp office jet 4600 and the screen shows nothing
I have a hp office jet 4600 and the screen shows nothing except the blue background. Also while I can print with a hard wire from my computer I an not connect with my I pad or iPhone. Help! … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
IT READS LOCKED BY SYSTEMS ADMINISTRATOR. CAN NOT TURN OF
IT READS LOCKED BY SYSTEMS ADMINISTRATOR. CAN NOT TURN OF WIFI CONNECTION. GOT NEW ROUTER AND PROBLEM STARTED … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I cannot print from my iPad pro, Officejet 4650. I've had a
Officejet 4650. I've had a couple months and it worked fine. This problem just occurred … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Cannot get 2 sided copies, hp officejet 4650 approx. 6
had it until a week or two ago. I suspect I turned something on or off but am not having any luck in re-tracing my steps … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Purchase HP 63 Printer Cartridges six weeks ago and now the
Purchase HP 63 Printer Cartridges six weeks ago and now the printer states that the cartridges are incompatible -- after six weeks of use! … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x