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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We just got a new computer with windows 10 and hp. Our

Customer Question

We just got a new computer with windows 10 and hp. Our Brother printer is an all-in-one MJC-J825DW. We want to know how to download into our new computer. We need a lot of help because of gray gray hair
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is new. We just bought it yesterday
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC / Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: We are trying to connect your Brother printer into the Windows 10 and we can't get in. It has been going on for the time. All we find on the pc is hp printer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: We jUST want to know to connect our printer to the new desktop computer
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Are you trying to connect to the printer via USB or wireless?

Please let me know