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I can't get it to print...dont use it often and every time I…

Customer Question
I can't get it...

I can't get it to print...dont use it often and every time I send a print job, it fails. It only wants to copy!

Technician's Assistant: What's the make/model number of your printer? How old is it?

Sorry...xp-440

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac book pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It's pretty new (I'd like to send it back and get a different brand!!!) It's always been an issue!

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/14/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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