Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Someone gained remote access to my computer last week.

Customer Question
Someone gained remote access...

Someone gained remote access to my computer last week.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Purchased 8/17/17 Hewlett Packard Pavillion 570P020

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Don't have a printer, using windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened last Tuesday 9/5, he gained access by a Windows Support window that popped up on an e mail. Had me call a TL # and he was able to gain access that way.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have been told I need to change my IP address to block him out is that right?

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
9/14/2017
Technician: Byron, Computer Support Specialist replied 11 months ago
Byron
Byron, Computer Support Specialist
Category: Printers
Satisfied Customers: 3,407
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist. Your Internet Service Provider changes your IP

address on a regular schedule, usually every 3 to 7 days. A hacker cannot get in to your computer based on an IP address alone.

They would need running remote connection software installed on your computer to get connected. Did that happen?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I purchased a HP Pavillion x360 on May 24, 2017. I was told
Good morning, I purchased a HP Pavillion x360 on May 24, 2017. I was told by … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
My Canon Pixma MG5751 had been working perfectly until a
My Canon Pixma MG5751 had been working perfectly until a recent Microsoft 10 'Update'. It has been refusing to function ever since. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Name is Centobene. I have a monthly payment I pay to Hewlett
Name is***** have a monthly payment I pay to Hewlett Packard and have been paying for several months now. It was started back over six months ago because my computer lost the wireless internet connect… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I upgraded from 5520 to 5540. i need the document scanning
i upgraded from 5520 to 5540. i need the document scanning application that launches from my hp pavillion … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an HP Envy 4520 printer that does not print. It was
I have an HP Envy 4520 printer that does not print. It was working 3 months ago when I bought it and I received refills on the black and perhaps some colors. However I was was not able to use my compu… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have new ink packets newly installed and am only able to
I have new ink packets newly installed and am only able to get a pale pink print. Before Tech told me how to clean the recepticals but I can't remember how to do that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Got computer cleaned out, & lost abilities, like getting my
Got computer cleaned out, & lost abilities, like getting my printer to scan to computer, as before, and really need to do it for an e-mail now ! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm calling about my computer, not my printer. Can you help?
I'm calling about my computer, not my printer. Can you help? Or can you tell me a number to call? I have an HP compuyer. Thank you. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
New I need to get my new ACER Aspire E 15 to talk to my
new I need to get my new ACER Aspire E 15 to talk to my Hewlett Packard deskjet 2512 The print command is not going thru. … read more
Cody
Cody
Computer Science
2,457 satisfied customers
Replaced my ink Cartridge's and when I say print they go
Replaced my ink Cartridge's and when I say print they go back and my printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have a Canon Pixma iP 100 series printer that has stopped
I have a Canon Pixma iP 100 series printer that has stopped working. The online message was "Service error 5100. Can you help me? … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
I have an Office Pro 8600 Plus printer which I purchased
I have an Office Pro 8600 Plus printer which I purchased about 2 years ago. Should I be worried about it being hacked? Hewlett Packard has warned about the vulnerability of some of its printers to hac… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Not working, it's about 8 years old. It's powered but won't
it's about 8 years old. It's powered but won't print. It is an all in one (copier, printer, scan and fax). It may have something to do with company updates that somehow messed up the printer settings. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
The printer was offline. I changed the last 3 numbers on the
The printer was offline. I changed the last 3 numbers on the IP address. It is now on-line but will not print either from Microsoft Word or from my e-mail address. What to do? Model Number C250 Biz Hu… read more
Steve
Steve
Consultant
Bachelor
69 satisfied customers
Just switched to Comcast and my Epson nx430 will no longer
Just switched to Comcast and my Epson nx430 will no longer print. Changed network connection and it passed. Never had this hp stuff come up, it used to just print now it goes to an hp program that I d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My printer will scan and print fine I do not know how to get
my printer will scan and print fine I do not know how to get it to print from "Word" or email… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a new windows 8 computer. I have an OLD hp 720 C printer
I have a new windows 8 computer. I have an OLD hp 720 C printer with a centronics to usb cable. How can I get it to print? The printer shows in the list but when I send something to print there is no … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Hi... I just purchased a Canon PIXMAR MX882. After (almost)
Hi... I just purchased a Canon PIXMAR MX882. After (almost) successfully installing the software, an error window pops up with the message "Canon solution menu EX has stopped working". After closing t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x