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I replaced the magenta cartridge but the printer won't print…

Customer Question
I replaced the magenta...

I replaced the magenta cartridge but the printer won't print red. I have tried other cartridges, done head clean, alignment check, etc, but still not working.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Epson Stylus NX430. the same cartridges i have used for years....no change of brand.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Microsoft. I don't think any of this is the issue as it was printing fine yesterday and this morning, only started playing up when i changed the cartridge.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been an issue today. I was informed that the magenta cartridge needed to be changed.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have been printing photos and until this happened the quality was very good.

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
9/14/2017
Technician: Md. Sadique, Engineer replied 1 year ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Take a paper towel and fold it into 4 turns and make it little thick. Then add little-rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.

Please follow this link to see a video: http://www.youtube.com/watch?v=yrAqXjX10xs
Tell me if it makes any difference to your problem.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
3,689 Satisfied Customers
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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