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Windows 10 wont talk to my epson wf 7620, printer is 3 years…

Customer Question
Windows 10 wont talk...

Windows 10 wont talk to my epson wf 7620

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Printer is 3 years old out ot the box. looking for the model # now

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell pc, windows 10 pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Model # is c441c

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes i fixed it once before by pinging the ip address of the printer. windows update wrecked it again.

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 11 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
What's the IP Address of the printer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 11 months ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,

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