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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Windows 10 wont talk to my epson wf 7620, printer is 3 years

Customer Question

windows 10 wont talk to my epson wf 7620
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: printer is 3 years old out ot the box. looking for the model # now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell pc, windows 10 pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: model # is c441c
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yes i fixed it once before by pinging the ip address of the printer. windows update wrecked it again.
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is there any error or message?
What's the IP Address of the printer?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,