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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought a display model and I cant get it set up so I can

Customer Question

I bought a display model and I cant get it set up so I can start using it.
JA: What's the make/model number of your printer? How old is it?
Customer: Make WF3620 Model c481D
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got it today and nothing is happening except the printer screan going throught the procedgure.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: not sure
Submitted: 1 month ago.
Category: Printers
Expert:  UranIT replied 1 month ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

Expert:  UranIT replied 1 month ago.

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.