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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an MP990 on my Mac. I can't print pictures all of a

Customer Question

I have an MP990 on my Mac.
JA: What's the make/model number of your printer? How old is it?
Customer: I can't print pictures all of a sudden. Ive cleaned it and it will print one picture than stop. I had all of the info on my computer but it is no longer there.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked! I would say that it has been the last week that this has been happening. I went through all of the cleaning proce3sses today.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: When I did clean the printer, I had no problem printing plain paper. I may have gotten an error 1300 but cannot look it up.
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
I will have to try to do this tomorrow as I have to leave the house
Expert:  Kris R replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?