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I have an MP990 on my Mac. I can't print pictures all of a…

Customer Question
I have an MP990...

I have an MP990 on my Mac.

Technician's Assistant: What's the make/model number of your printer? How old is it?

I can't print pictures all of a sudden. Ive cleaned it and it will print one picture than stop. I had all of the info on my computer but it is no longer there.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It worked! I would say that it has been the last week that this has been happening. I went through all of the cleaning proce3sses today.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

When I did clean the printer, I had no problem printing plain paper. I may have gotten an error 1300 but cannot look it up.

Submitted: 1 year ago.Category: Printers
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Customer reply replied 1 year ago
I will have to try to do this tomorrow as I have to leave the house
Answered in 27 minutes by:
9/13/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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