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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25838
Experience:  Computer networking/repair. 12+ years experience.
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MESSAGE, CANNOT RECOGNIZE FOLLOWING CARTRIDGE BUT I PUT A

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I'M GETTING MESSAGE, CANNOT RECOGNIZE FOLLOWING CARTRIDGE BUT I PUT A NEW CARTRIDGE IN.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: EPSON WORKFORCE 630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WITH WINDOWS 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST HAPPENED TODAY, HAD PREVIOUSLY BEEN WORKING FINE
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you using new/genuine epson inks, or generic/refilled cartridges?

Customer: replied 1 month ago.
I have tried both

Which specifically are you using now though, and which were you using when the error started?

Customer: replied 1 month ago.
Was using original then switched to generic brand. I have a PC on Windows 7

Okay, the generics likely won't work at all. They are often faulty right out of the box, and even when they do work they damage your printer, though that damage may already be done at this point, there are a few things we can try, but you should put genuine cartridges back in to proceed.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.
Nathan

Customer: replied 1 month ago.
Tried your advice still same response for the Cyan cartridge

Have you put in a new epson cartridge?

Customer: replied 1 month ago.
The cartridge that is acting bad is an original cartridge but is not new

Okay it is possible that the printhead was damaged by the prior use/attempt with a generic one, or just that this current one has failed as well, so replacing that cyan with a new epson one is the next step

Customer: replied 1 month ago.
Ok I will get a new cartridge original manufact

Thank you, ***** ***** of luck!

Nathan

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