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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Att&t said to call you the Internet is not connected to the

Customer Question

Att&t said to call you the Internet is not connected to the computer, At&t worked with me and could not fix it?
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MX310 how old? had it a few years? It is working fine otherwise?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBookAir OS ?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days ago!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Expert:  Kris R replied 1 month ago.

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris