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The ink absorber on my canon ix6820 printer is full. How do…

Customer Question
The ink absorber on...

The ink absorber on my canon ix6820 printer is full. How do I get it fixed?

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

It has never done this before, the printer is about 5 yrs old. It prints alo of pictures.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a hp Envy, running windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It became an issue yesterday.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I do not think so. Thank You

Submitted: 8 months ago.Category: Printers
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Answered in 49 minutes by:
9/13/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It just started yesterday
Customer reply replied 8 months ago
I do not want you to connect to my computer
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 8 months ago
done
Customer reply replied 8 months ago
should I plug it back in?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Yes please.

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Customer reply replied 8 months ago
OK, done
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK - did this reset the ID for you, e.g is it making a difference?

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Customer reply replied 8 months ago
are you still there?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can you try it now and tell me If it has made a difference?

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Customer reply replied 8 months ago
It did not make any difference
Customer reply replied 8 months ago
are you still there??
Customer reply replied 8 months ago
What happened???
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

I'm here! Was looking into this..

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Customer reply replied 8 months ago
I have been waiting for a response for over 10 minutes, and have not gotten anything. What is going on??
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

How are you connected too it?

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Customer reply replied 8 months ago
My printer is connected to the computer.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

With USB?

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Customer reply replied 8 months ago
I do not want you to remotely connect to my computer. I do not see how that will help. The printer error says that the 'ink absorber' is almost full.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

I understand its an automated offer

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Customer reply replied 8 months ago
What is an automated offer?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

It will appear by itself.

OK so we need to clean the ink pad. Are you OK to do this? It means removing it from the pc and cleaning it in water.. I will give you steps.

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Customer reply replied 8 months ago
Are you sure that I can remove the ink absorber pad and clean it in water. What I have read says to replace the pad?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

If you want to replace the pad you can, but you can also "DIY it" and clean it

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Customer reply replied 8 months ago
OK
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok you will clean or OK get a new one?

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Customer reply replied 8 months ago
OK to clean it.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

1. Fill a large bowl with warm, soapy water and set it aside. Put on the rubber gloves.

2. Open the ink cartridge compartment. Depending on your Canon printer model, this compartment may be in the front or the back of the machine.

3. Wait for the ink cartridges to move all the way over, then disconnect the printer's power cord.

4. Look for a black rubber frame under the ink cartridge assembly. This contains the ink absorbing pads.

5. Pull the rubber frame out of the printer and remove the ink absorbing pads. The number of pads varies by model.

6. Place the pads in the bowl. Rub and squeeze them to remove the ink. When the water becomes opaque with ink, discard the solution and refill the bowl with more warm, soapy water. Continue this procedure until all ink is removed from the pads.

7. Squeeze the excess water from the pads and place them on a stack of three or four paper towels to dry.

8. Check the pads every hour to determine if they are dry. If the paper towels become saturated, change them out.

9. Place the pads back in the rubber frame when they are completely dry. Reinstall the frame in the printer.

10. Press and hold the "Power" button and reconnect the power cord. When the printer comes on, release the button. Wait five seconds and push the "Power" button again. This resets the printer's internal memory and overrides the "Ink Absorber Full" error code.

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Customer reply replied 8 months ago
Thank you for the information. I do not have the time presently to do this now. I will have to do later.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK can you get back to me later?

Thanks

kris

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Customer reply replied 8 months ago
When I get it done, I will log back on and let you know how it went. Thank you for your time. I am going to log off now.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Okay let me know thanks

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Customer reply replied 8 months ago
I tried to follow your instructions, and was unable to remove the ink absorber pads. I had to take it to a service center for Canon printers to get it fixed.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can you give me the serial please?

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Customer reply replied 8 months ago
I do not have the printer with me, it is at the service center.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

OK, no problem. I'm sorry I could not help!

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