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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The ink absorber on my canon ix6820 printer is full. How do

Customer Question

The ink absorber on my canon ix6820 printer is full. How do I get it fixed?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It has never done this before, the printer is about 5 yrs old. It prints alo of pictures.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have a hp Envy, running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It became an issue yesterday.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I do not think so. Thank You
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
It just started yesterday
Customer: replied 1 month ago.
I do not want you to connect to my computer
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
done
Customer: replied 1 month ago.
should I plug it back in?
Expert:  Kris R replied 1 month ago.

Yes please.

Customer: replied 1 month ago.
OK, done
Expert:  Kris R replied 1 month ago.

OK - did this reset the ID for you, e.g is it making a difference?

Customer: replied 1 month ago.
are you still there?
Expert:  Kris R replied 1 month ago.

Can you try it now and tell me If it has made a difference?

Customer: replied 1 month ago.
It did not make any difference
Customer: replied 1 month ago.
are you still there??
Customer: replied 1 month ago.
What happened???
Expert:  Kris R replied 1 month ago.

I'm here! Was looking into this..

Customer: replied 1 month ago.
I have been waiting for a response for over 10 minutes, and have not gotten anything. What is going on??
Expert:  Kris R replied 1 month ago.

How are you connected too it?

Customer: replied 1 month ago.
My printer is connected to the computer.
Expert:  Kris R replied 1 month ago.

With USB?

Customer: replied 1 month ago.
I do not want you to remotely connect to my computer. I do not see how that will help. The printer error says that the 'ink absorber' is almost full.
Expert:  Kris R replied 1 month ago.

I understand its an automated offer

Customer: replied 1 month ago.
What is an automated offer?
Expert:  Kris R replied 1 month ago.

It will appear by itself.

OK so we need to clean the ink pad. Are you OK to do this? It means removing it from the pc and cleaning it in water.. I will give you steps.

Customer: replied 1 month ago.
Are you sure that I can remove the ink absorber pad and clean it in water. What I have read says to replace the pad?
Expert:  Kris R replied 1 month ago.

If you want to replace the pad you can, but you can also "DIY it" and clean it

Customer: replied 1 month ago.
OK
Expert:  Kris R replied 1 month ago.

Ok you will clean or OK get a new one?

Customer: replied 1 month ago.
OK to clean it.
Expert:  Kris R replied 1 month ago.

1. Fill a large bowl with warm, soapy water and set it aside. Put on the rubber gloves.

2. Open the ink cartridge compartment. Depending on your Canon printer model, this compartment may be in the front or the back of the machine.

3. Wait for the ink cartridges to move all the way over, then disconnect the printer's power cord.

4. Look for a black rubber frame under the ink cartridge assembly. This contains the ink absorbing pads.

5. Pull the rubber frame out of the printer and remove the ink absorbing pads. The number of pads varies by model.

6. Place the pads in the bowl. Rub and squeeze them to remove the ink. When the water becomes opaque with ink, discard the solution and refill the bowl with more warm, soapy water. Continue this procedure until all ink is removed from the pads.

7. Squeeze the excess water from the pads and place them on a stack of three or four paper towels to dry.

8. Check the pads every hour to determine if they are dry. If the paper towels become saturated, change them out.

9. Place the pads back in the rubber frame when they are completely dry. Reinstall the frame in the printer.

10. Press and hold the "Power" button and reconnect the power cord. When the printer comes on, release the button. Wait five seconds and push the "Power" button again. This resets the printer's internal memory and overrides the "Ink Absorber Full" error code.

Customer: replied 1 month ago.
Thank you for the information. I do not have the time presently to do this now. I will have to do later.
Expert:  Kris R replied 1 month ago.

OK can you get back to me later?

Thanks

kris

Customer: replied 1 month ago.
When I get it done, I will log back on and let you know how it went. Thank you for your time. I am going to log off now.
Expert:  Kris R replied 1 month ago.

Okay let me know thanks

Customer: replied 1 month ago.
I tried to follow your instructions, and was unable to remove the ink absorber pads. I had to take it to a service center for Canon printers to get it fixed.
Expert:  Kris R replied 1 month ago.

Can you give me the serial please?

Customer: replied 1 month ago.
I do not have the printer with me, it is at the service center.
Expert:  Kris R replied 1 month ago.

OK, no problem. I'm sorry I could not help!