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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to switch paper trays from #2 to #1 on my MFC-J4710DW

Customer Question

I need to switch paper trays from #2 to #1 on my MFC-J4710DW and have no clue how to do that
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother Business Smart MFC-J4710DW about 3 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: only about 343 hours ago! I was receiving a fax and the printer's message was: paper tray empty load paper then press"OK". The paper tray was never set to change to paper tray 2 - it has always been on #1! This is my boss' printer and I don't "mess" with his stuff
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Not that I know of - thanks!
Submitted: 1 month ago.
Category: Printers
Expert:  P. Kumar replied 1 month ago.

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today. The paper trays are automatically selected by Brother iPrint and Scan. Or may be the setup is to select Auto Tray and that's the reason it got swapped. However, one can manually change the same from Printer's console. Please follow below instructions and let me know if it worked.

  1. Press Settings.
  2. Press All Settings.
  3. Press Up or Down arrow key to display General Setup.
  4. Press General Setup.
  5. Press Up or Down arrow key to display Tray Setting.
  6. Press Tray Setting.
  7. Press Tray Use: Fax.
  8. Press Tray #1, Tray #2 or Auto Tray Select.

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