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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WF-3640 is not wiorking Screen says to turn power off and

Customer Question

WF-3640 is not wiorking Screen says to turn power off and then on. Did it but no success.
JA: What's the make/model number of your printer? How old is it?
Customer: Error cod Ox69
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Today but night before nothing unusual.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  P. Kumar replied 1 month ago.

Thanks for choosing Just Answer.

We are sorry to hear about the issue. I'm Kumar and I'll try my best to assist you.

Can you please let me know how OLD is your printer?