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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson XP-400 3-in-1 printer/scanner will scan when

Customer Question

My Epson XP-400 3-in-1 printer/scanner will scan when prompted from the Epson device, but a single 8 x 11 page scans multiple times and shows up on my PC in multiple chunks, like a puzzle.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: EPSON XP-400. Replaced the original XP-400 about 2-3 yrs ago, but I see it's still a current product on Amazon.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Less than a year-old Dell running on Windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I believe the issue pre-dates the retirement of my old hp and the connection to the Dell earlier this year.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: That's it.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
About a year. The distorted scans from the Epson XP=400 showed up on my recently retired HP desktop PC and they show up the same way on the new Dell that replaced it. Appears to be an EPSON issue.
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
Done.
Expert:  Kris R replied 1 month ago.

Thanks - can you connect it back up please

Customer: replied 1 month ago.
I completed that 20 min ago. The Epson was powered down and back up as directed.
Expert:  Kris R replied 1 month ago.

OK can you tell me If it helps at all, even sightly?

If not we can go onto a reset of the settings.

Customer: replied 1 month ago.
Now nothing but a Communications Error appears on the Epson screen. It signals Scanning on the Epson screen as it always has, but then signals the Error message after several seconds.
Expert:  Kris R replied 1 month ago.

Okay can you unplug everything from it bar the power cable and tell me if it gets rid of the error, or even enough just to get into the reset mode?