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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm getting an 8200 error message on my Canon MX860 printer.

Customer Question

I'm getting an 8200 error message on my Canon MX860 printer. I had just used the printer to san a document, walked out of the room, and when I went back to scan another document, the power was off, I unplugged the power cord from the printer, re-plugged, unplugged, re-plugged. I changed the wall socket. Finally after plugging in the power cord to the printer the third time, the printer came on, but am getting the 8200 error message.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: The printer is a Canon MX860, approximately eight years old. On the bottom plate is CMII ID 2008DJ4282.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a MAC....Operating System X EL Capitan.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've never had this happen before. I leave the printer on all the time...had printed about 20 pages of menus from various food sites, scanned one document to a thumb drive and sent it as an attachment to an email. I printed another document from an email and went into my office to scan the document and found the printer power off.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Can't think of a thing. Each time, I unplugged the power cord from the printer, I waited at least 30 seconds before reinserting the power cord. Finally on the third time, it powered up.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Kris, this has never happened before.
Customer: replied 1 month ago.
I have paid you $28 dollars for an answer on what is wrong with my printer which I have not received, and now you are requesting another $39 to connect to my computer and supposedly repair it. I don't want to spend another $39.00 and would like to not have $28.00 charged to my credit card since you haven't given me any satisfaction.
Customer: replied 1 month ago.
If you will assure me that I will only be charged a total of $39.00 for the repair, I will agree to you remotely connecting to my printer. I will contest any other charges with my credit card company.
Expert:  Kris R replied 1 month ago.

The remote assistance is additional to the money you have already paid - do you want the remote or do we continue here?

Thanks

Kris

Customer: replied 1 month ago.
The remote assistance is additional to the money I have already paid ???? What have I gotten for the money I have paid? It appears nothing. No, we will not continue for an additional $39.00, and I am going to contest with my credit card company what you will be charging me for NO SERVICE.
Expert:  Kris R replied 1 month ago.

As I said, we can still continue to troubleshoot here, it was not me that insisted on the remote assistance - this is a system offer that everyone sees.

There is no need to contest anything, I either refund this in full and cancel help or help you here for the money you have paid and resolve your issue.

Thanks

Kris

Customer: replied 1 month ago.

Kris, refund in full and cancel HELP. I will go another route. Sorry this turned out this way. Don *****

Expert:  Kris R replied 1 month ago.

Okay I'll do that

Customer: replied 1 month ago.
Thanks.