Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It's a model MG7520. Computer is running Win 10. I have

Customer Question
It's a model MG7520...

It's a model MG7520. Computer is running Win 10. I have specified a folder destimation for scanned documents after My Image Garden has converted them to PDFs. When I go to name the file before saving, MIG ignores my folder, and selects another destination, two levels above my location. I must then navigate to my folder and identify it before saving.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Canon MG7520, as stated above. About a year old or more.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Again, please read my original post.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

As I recall, at first, MIG operated correctly. Then, this bug popped up some time ago. Do you suppose something has happened due to a Win 10 auto upgrade? Should I re-install the Canon software?

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/13/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
Months
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi

What software are you using for this?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
No, just tell me what I must do.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

What software are you using for this?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
Again, Win 10 and My Image Garden.
Customer reply replied 11 months ago
What's going on? Have you forgotten me?
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Not at all, I've been looking into this.

Would it be OK to connect in?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
No. Last time I had a guy futz with my PC, I had to spend an hour straightening things out.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

That's OK I understand, I can give you some manual things to try..

Ask Your Own Printers Question
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,203
Experience: 5+ years as Tech
Verified

Hi,

Can I connect to your computer to fix the issue?

Ask Your Own Printers Question
Customer reply replied 11 months ago
Kris R, what manual things do you have?
Technician: Josh, Technician replied 11 months ago

Sure, if you wish to stay with Kris/Kevin then I will send him a message.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have MX922 on Windows 10. I no longer can scan, and I fear
I have MX922 on Windows 10. I no longer can scan, and I fear I may have erased ALL necessary files, and the Setup CD ROM U2.0 does not start automatically. Can you help?… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a Canon MX860. When I scan a several page document,
I have a Canon MX860. When I scan a several page document, each page ends up as a separate document rather than all of the pages in one document. How do I scan multi-pages and get them saved all in on… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Canon PXMA MX452. The Internet connection is down
I have a Canon PXMA MX452. The Internet connection is down right now. How do I print from a data stick inserted in the printer? I can't find "Print" on the menu on the printer.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a Canon MX890 Printer/Scanner and I am trying to scan
I have a Canon MX890 Printer/Scanner and I am trying to scan multiple pages to make one document but can't figure it out. I tried using the feeder and it looked to scan them all but can only see one p… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Im trying to scan documents to save to my PC documents file.
I'm trying to scan documents to save to my PC documents file. I have Windows XP. I'm following the steps on the MX 330, selecting the "forward sanned data to PC". I've tried "auto detect", "document (… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Canon PIXMA MP250 Scanner - Trying to scan document (text,
Canon PIXMA MP250 Scanner - Trying to scan document (text, logos, images) & make it editable. I have scanned a document and sent it to Word. Result is Greek. Is there a separte driver to accomplish th… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a MX330 All-In-One Printer. When I try to scan ,it
I have a MX330 All-In-One Printer. When I try to scan ,it keeps asking me to place the document as shown and press. What do I do ? Larry Fisher.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Ive got a yr old XM870 all-in -one printer, that after I hooked
I've got a yr old XM870 all-in -one printer, that after I hooked it up to my new Toshiba (Satellite)model laptop, it won't scan to the pc. But it does print from PC. I've downloaded the latest drivers… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
hello... i have a canon pixma mp830 printer/copier/scanner.
hello... i have a canon pixma mp830 printer/copier/scanner. Im trying to scan a document on the glass and save it as a PDF. It's not working. It will only save as JPEG. Can you help… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
How can I get a driver to my Canon Pixma 780, so I can scan
How can I get a driver to my Canon Pixma 780, so I can scan and save the file directly to a pdf file? I am using windows 7, 64 on my new computer. When I use the scanner with windows XP on my old comp… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have just purchased a Canoscan 5600F. It refuses to scan
I have just purchased a Canoscan 5600F. It refuses to scan film coming up with the error message that either the original hasn't been placed properly,the protective sheet may be in place or the lamp i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon MP150. Trying to SCAN a document but not coming
I have a Canon MP150. Trying to SCAN a document but not coming through to computer when I hit Scan button. I have gone to Scanning/camera file--opened properties--opened event--but I can't make any ch… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a canom pixma mp620 all in one printer.I need a manuel
I have a canom pixma mp620 all in one printer.I need a manuel with instructions on scanning. thanks Vivian Amos [email protected]… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon MP 240 and an Imac with OSX, I have downloaded
I have a Canon MP 240 and an Imac with OSX, I have downloaded the driver but don't how to scan a document and save, also I cannot see the utility levels etc… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon Pixma MX870. Everything works on this all-in-one
I have a Canon Pixma MX870. Everything works on this all-in-one printer except the scanning to file function. I installed the Canon softward, MP Navigator EX 3.1, and when I double click the icon to s… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon MP530 All-in-one and need to know how to scan
I have a Canon MP530 All-in-one and need to know how to scan multiple documents and save to my computor. Thanks, Judy… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Hi, I have never used the scanner on my Canon mx330 combo printer-fax-copier-sca
Hi, I have never used the scanner on my Canon mx330 combo printer-fax-copier-scanner. I put the document face down , select send it to PV, select PDF format, press the button to start, the display loo… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Will a Canon Pixma MP780 scan directly to an e-mail please,
Will a Canon Pixma MP780 scan directly to an e-mail please, or does it have to go to a file to be attached to an e-mail, please?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x