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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MG2200 won't print. I changed the color cartridge and it

Customer Question

My MG2200 won't print. I changed the color cartridge and it printed two sheets then started the "lines moving" in the display.
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MG2200
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started. I needed to change the color cartridge.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Can't think of anything else.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
It just started after I changed the color cartridge.
Customer: replied 1 month ago.
Please cancel my membership and refund my $5.00
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
Same thing happened; no printing and number going in circles.
Expert:  Kris R replied 1 month ago.

Do you want to cancel this I've just read what you said above, it's also not $5.

Customer: replied 1 month ago.
Well, now it works, thanks,
Expert:  Kris R replied 1 month ago.

Did the reset fix it?

Customer: replied 1 month ago.
I want to cancel my 7 day free trial please.
Expert:  Kris R replied 1 month ago.

Yes, go to My Account at the top right and under subscriptions click cancel, do you see this?