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I am having a lot of trouble setting up a new Epson scanner,

Customer Question
I am having a...

I am having a lot of trouble setting up a new Epson scanner

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hi, Epson Perfection V550 Photo

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened, I can't set it up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Once it is set to my computer, then I want to send it to a second computer. Note I attempted to down load program via provide disc and also tried on line download with no results.

Submitted: 11 months ago.Category: Printers
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Answered in 14 minutes by:
9/13/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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