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Message on printer window "ERROR CODE OXO 1A17FF, HP

Customer Question
Message on printer window...

Message on printer window "ERROR CODE OXO 1A17FF

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

HP ENVY4520 DOT 11 == PRIVATE

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC BUT VERY OFTEN IT SAYS OFF LINE (MAC)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

PRINTER WORKS FROM IPAD BUT NOT COMPUTER

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

THIS HAPPENS FREQUENTLY - WHEN I UNPL UG MODEM, PRINTER SUDDENLY STARTS TO WORK

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
9/13/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,215
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message + Local Computer Tech Recommendations. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 11 months ago
I want to know why this happens and how to avoid its recurrence. have been stung more than once with you taking over and unseen ? why does this happen and how do I avoid it again ???? Please answer - must run will talk later
Technician: Josh, Technician replied 11 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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