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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ever since I downloaded a driver package on an older

Customer Question

Ever since I downloaded a driver package on an older computer which I updated to windows 10 there were problems. The driver package was for a wireless dongle (Edimax N 150).
JA: What's the make/model number of your printer? How old is it?
Customer: A few years maybe 4 it is an Epson xp-410
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pC that was built for me
JA: How long has this been an issue? What happened right before this popped up?
Customer: For about 500 days now.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: The history was disconnected, I think
Submitted: 1 month ago.
Category: Printers
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

what is the make/model of the computer?

Customer: replied 1 month ago.
Unknown it was built for me
Expert:  Moses C replied 1 month ago.

do you have any idea the make and model of the motherboard installed inside

Customer: replied 1 month ago.
Processor is intel(R0 Core(TM) i3-6100
is that right?
Customer: replied 1 month ago.
Expert:  Moses C replied 1 month ago.

i need to know the motherboard model number

Customer: replied 1 month ago.
Where do I find?
Expert:  Moses C replied 1 month ago.

what operating system is running on the computer is it xp, vista, Windows 7, 8 or 10?

Customer: replied 1 month ago.
Windows 10