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Ever since I downloaded a driver package on an older

Customer Question
Ever since I downloaded...

Ever since I downloaded a driver package on an older computer which I updated to windows 10 there were problems. The driver package was for a wireless dongle (Edimax N 150).

Technician's Assistant: What's the make/model number of your printer? How old is it?

A few years maybe 4 it is an Epson xp-410

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC that was built for me

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For about 500 days now.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The history was disconnected, I think

Submitted: 11 months ago.Category: Printers
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Answered in 42 minutes by:
9/13/2017
Technician: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,016
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

what is the make/model of the computer?

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Customer reply replied 11 months ago
Unknown it was built for me
Technician: Moses C, Computer Hardware Engineer replied 11 months ago

do you have any idea the make and model of the motherboard installed inside

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Customer reply replied 11 months ago
Processor is intel(R0 Core(TM) i3-6100
is that right?
Customer reply replied 11 months ago
Intel(R)*
Technician: Moses C, Computer Hardware Engineer replied 11 months ago

i need to know the motherboard model number

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Customer reply replied 11 months ago
Where do I find?
Technician: Moses C, Computer Hardware Engineer replied 11 months ago

what operating system is running on the computer is it xp, vista, Windows 7, 8 or 10?

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Customer reply replied 11 months ago
Windows 10
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