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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I don't use my epson xp-640 often but each time I do it is

Customer Question

I don't use my epson xp-640 often but each time I do it is difficult to send a job from my mac to the printer. Printer not connected error. I have done this several times so I know my printer is connected. This is the hardest printer I have ever tried to use.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Just purchased about 2 months ago. Epson xp-640 expression premium
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS-X Yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I purchased the printer. I have printed maybe 3 documents total
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I am unable to run a diagnostic test
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>