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It shows a paper jam and there is no paper jam, HP

Customer Question
It shows a paper...

It shows a paper jam and there is no paper jam

Technician's Assistant: What's the make and model of the printer?

HP photosmart C6250All -in-one

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra version 10,12.6. I printed a few days ago and everything worked fine.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I printed a few days ago with no problem. So issue has been just now. Nothing happened that I'm aware of

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
9/13/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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