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I HAVE A MFC-J985--JUST purchased and cannot get the

Customer Question
I HAVE A MFC-J985--JUST...

I HAVE A MFC-J985--JUST purchased and cannot get the download to work on mac os10.12

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brand new, mfc-j985dw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just purchased it 1 hr ago and getting frustrated

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope! just make the thing work

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/13/2017
Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,664
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

How is the printer connected to your computer?

via USB cable.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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