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I was printing on A3 (13x19) paper and after the last sheet…

Customer Question
I was printing on...

I was printing on A3 (13x19) paper and after the last sheet printed the printer Canon Pro 1 error code B200

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

It is a large format printer CNAN PRO-1, yes I shut down the printer and unpluged the power cord.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I am using a Mac Pro with Beta OS High Searra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I started today after printing 4 sheets of A3 presentation matte paper.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that is it.

Submitted: 8 months ago.Category: Printers
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Answered in 9 minutes by:
9/13/2017
Technician: Md. Sadique, Engineer replied 8 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,610
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and welcome to JustAnswer. I look forward to assisting you today with the best answer possible.
The B200 error indicates that the printhead assembly as well as the Logic board has overheated and shorted out. The printhead and logic board needs to be replaced to get everything back to alright.
If your unit is under warranty then you can get it repaired from CANON free of cost.
I am extremely sorry for giving you a bad news. I just wanted to be completely honest with you.
Is there anything else I can help you with?

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Customer reply replied 8 months ago
now that you have scapped me for your diagnosis, what is the cost of the circuit boards that have to be replaced?
Technician: Md. Sadique, Engineer replied 8 months ago

Let me check!

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Customer reply replied 8 months ago
What kind of service is this, now you want me to give you access to my MacPro for further testing at an additional charge of $39 more? No just give me the circuit boards to replace
Technician: Md. Sadique, Engineer replied 8 months ago

That is an auto-generated ad from the website. It was not sent by me.

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Technician: Md. Sadique, Engineer replied 8 months ago

Please ignore.

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Technician: Md. Sadique, Engineer replied 8 months ago

The printhead part # QY6-0081-000. It will cost you around 300$-350$.

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Technician: Md. Sadique, Engineer replied 8 months ago

I would suggest you take your printer to Canon or a local printer repair shop to diagnose the logic board and the printhead. It might be a case the printhead is good only the logic board has failed.

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Customer reply replied 8 months ago
Okay, so what has this diagnosis and Printhead part # information actually cost me?
Technician: Md. Sadique, Engineer replied 8 months ago

If you can give me your city name. I will find a nearby repair shop.

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Technician: Md. Sadique, Engineer replied 8 months ago

Else, if you want to repair it on your own let me know. It would require soldering skills and a Digital Multimeter.

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Customer reply replied 8 months ago
Fort Myers Florida 33913
Customer reply replied 8 months ago
I am a retired Electronic Tech. and have all the tools to do the job.
Technician: Md. Sadique, Engineer replied 8 months ago

I am looking for the service manual.

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Customer reply replied 8 months ago
I am I still connected to you Md. Sadique?
Technician: Md. Sadique, Engineer replied 8 months ago

Yes, you are. I am searching for the service manual.

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Customer reply replied 8 months ago
Thank you.
Technician: Md. Sadique, Engineer replied 8 months ago

I am sorry to say the service manual is not available for this printer. I won't recommend disassembling such an expensive printer without the service manual.

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Technician: Md. Sadique, Engineer replied 8 months ago

Please call Canon at 1-***-***-**** to repair your printer between 10:00 am to 10:00 pm during weekdays.

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Customer reply replied 8 months ago
Okay, thank you for you effort, and due diligence. I now will do more research and contact Canon. Good night.
Technician: Md. Sadique, Engineer replied 8 months ago

It was nice working with you. Please take some time to rate my service by clicking on one of the stars at the top > then click Submit.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,610
3,610 Satisfied Customers
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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