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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not printing, brother mfc j552w 2 yrs old, pc, 2 days I

Customer Question

not printing
JA: What's the make/model number of your printer? How old is it?
Customer: brother mfc j552w 2 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days I remember changing the settings to grayscale and black ink had run out
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: cost?
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
2 days
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
okay, done.
Expert:  Kris R replied 1 month ago.

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