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XP-640 won't print. Error message to open front door

Customer Question
XP-640 won't print. Error...

XP-640 won't print. Error message to open front door manually. Opening it doesn't correct the problem.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Epson XP-640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook OS X v. 10.6.8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Printer worked from purchase 6-28-17 until yesterday.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The program choices on the control panel include copy, photo printing and wireless setup, but no simple print command.

Submitted: 11 months ago.Category: Printers
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Answered in 6 minutes by:
9/12/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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