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Its not printing all the lines clearly and some only 1/2 the…

Customer Question
Its not printing all...

Its not printing all the lines clearly and some only 1/2 the word. It has been cleaned more than 6 times and new ink was just put in. Recently is says an error code 0x97 appeared.

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Not sure what you mean by double click the code. It is an Epson Workforce 7640.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac - not sure about the OS statis

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just recently...actually yesterday right after we put in the new ink.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing I can think of.

Submitted: 1 year ago.Category: Printers
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Answered in 43 minutes by:
9/12/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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