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When printing no matter what I do they come put purplish. I…

Customer Question
When printing no matter...

When printing no matter what I do they come put purplish. I have a sunset I am using. no mater what changes it lets me ok it but apply doesn't lite up to save changes.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson Echo Tan ET-2550

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell CN3103

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Windows ten

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Has been printing this way from first picture

Submitted: 11 months ago.Category: Printers
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Answered in 23 minutes by:
9/12/2017
Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Technician: Md. Sadique, Engineer replied 11 months ago

This is a problem with the printhead because printhead is the part of the printer which puts ink onto the paper.

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Technician: Md. Sadique, Engineer replied 11 months ago

Take a paper towel and fold it into 4 turns and make it little thick. Then add little-rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.
Please follow this link to see a video: http://www.youtube.com/watch?v=yrAqXjX10xs
Tell me if it makes any difference to your problem.

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Customer reply replied 11 months ago
Ok thanks
Technician: Md. Sadique, Engineer replied 11 months ago

Keep me posted

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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