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Wf 2630 won't print, particulary in black. checked ink

Customer Question
Wf 2630 won't print...

Wf 2630 won't print, particulary in black. checked ink levels - all ok.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Also, cleaned the print heads several times, but still will not print.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Wf2630, about 2 years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Printer had been inactive for a few months, tried to recently print downoads and discovered this problem.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of.

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
9/12/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,662
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

Have you tried to replace the black ink yet?

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Customer reply replied 1 year ago
replaced all ink cartridges.
Will print from computer, but only colors, no black.
Will not print anything on b&w copy mode.
Technician: Josh, Technician replied 1 year ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Technician: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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