Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer is an EPSON WP 4530. I am able to copy from the…

Customer Question
My printer is an...

My printer is an EPSON WP 4530. I am able to copy from the glass, but when I try to copy some thing from the computer to the printer, it gives me a paper jam prompt. I have removed the back of the printer and see no paper jam. I have turned the printer off in hopes it resets. I have unplugged the printer and let it set then plugged it back in. I have pulled out the ink cartridges and reset them, I went through the menu to clean the heads. I tried it again and again and it copies fine, but will not print from the computer. It gives me the paper jam prompt.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

2-3 years WP-4530

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I printed a document at 10;00 this morning and it was fine. Tried to do a second document and the problem started.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I only have 15 minutes before I need to depart.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
9/12/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,371
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you sure that you are selecting the right scanner?

Have you tried scanning from computer using Epson scan?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
Scanning is not my problem. I am not able to print from my computer to
the printer. I am able to copy documents from the printer glass, but when
I try to copy a document from the computer I get paper jam error prompt.
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

Please make sure that there is no papers jammed inside. Check the instructions in the links below.

Paper Jam Problems Inside the Product : http://files.support.epson.com/htmldocs/wfp4530/wfp453000ug/source/printers/source/troubleshooting/reference/problem_jam_inside_wp4540_30_20.html

Paper Jam Problems in the Cassette : http://files.support.epson.com/htmldocs/wfp4530/wfp453000ug/source/printers/source/troubleshooting/reference/problem_jam_cassette_wp4540_30_20.html

Document Jams in the Automatic Document Feeder : http://files.support.epson.com/htmldocs/wfp4530/wfp453000ug/source/troubleshooting/reference/problem_paper_jam_adf_wp4540_30.html

Paper Jam Problems in the Duplexer : http://files.support.epson.com/htmldocs/wfp4530/wfp453000ug/source/printers/source/troubleshooting/reference/problem_jam_duplexer_wp4540_30_20.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
There is no paper jam problem in the printer. I am able to print when making copies, just will not
print a document from the computer. I have double checked using all of the links and I once again found no paper jams in the printer.
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

If so, it might be a driver issue. Make sure that you are selecting the right printer while you get the print window.

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
I was able to print a document earlier today from the computer, then it no longer would perform that function. Nothing outside of the printer, or printer or computer settings have changed.
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,371
6,371 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

6,371 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I'm installing a new Officejet Pro 6960. The printed
I'm installing a new Officejet Pro 6960. The printed instructions seem to have skipped a couple of steps; I finfd no way that paper can get from input tray to the printing area. in lifting the paper l… read more
Harry
Harry
1,665 satisfied customers
Xerox C3290 - can't scan to a Mac. I know its something
Xerox C3290 - can't scan to a Mac. I know its something simple. I have been working at this for two hours, and am ready to give up … read more
Harry
Harry
1,665 satisfied customers
I replaced the ink pads and need to reset the counter so
I replaced the ink pads and need to reset the counter so printer will work. I purchased a adjustment program online but it was in chinese and can't get it to work. I got ripped off. Can you help to re… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I think. Need to scan 3 pages. Never done it. I don't think
I think it is me. Need to scan 3 pages. Never done it. … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
There are lines running left to write when I am copying or
there are white lines running left to write when I am copying or printing from the computer - I have installed new ink … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a canon scanner which has worked well for several
I have a canon scanner which has worked well for several years. Now when I attempt to scan and save to my Laptop, a message comes on the laptop that there is no connection. The lead connection sounds … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
My printer has an error B200. It says to unplug power cord
my printer has an error B200. It says to unplug power cord and contact service center … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My NFC8860DN comes up with an "out of memory" message when
my NFC8860DN comes up with an "out of memory" message when printing … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Paper jam & print head needs cleaning - when I print page
Paper jam & print head needs cleaning - when I print page had print smudges down the page … read more
Harry
Harry
1,665 satisfied customers
I have a epson xp 410 series printer and just got building
I have a epson xp 410 series printer and just got building wide wi-fi and I cannot connect my wireless printer to my computer. The printer says I need to run the cd for the wireless, but there isn't o… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My printer does not turn on. Epson 3640 C481-E. Just
my printer does not turn on JA: What's the brand and model of your printer? Customer: epson 3640 C481-E JA: How long has this been going on with your Epson printer? Customer: just occurred JA: When di… read more
Harry
Harry
1,665 satisfied customers
Workforce Epson 3620 sometimes prints other times not,
Workforce Epson 3620 sometimes prints other times not, cleaned everything … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a canon printer model MX922 and I get the support
I have a canon printer model MX922 and I get the support code C000. Then it tells me to 1. Cancel printing, then turn the device off. 2. Turn the device on again. If problem persists, see the manual a… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Windows 10 has just been updated and I can't open Canon
My Windows 10 has just been updated and I can't open Canon MP Navigator ex .10 because a message tells me that I no longer have the required driver … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
Where is the off button on the HP 6700 printer. Asus laptop.
the printer says there is a problem with the printer or ink system and to turn it off and back on. I cannot find the off button… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I can't connect my printer it won't connect. It is wi fi. I
I can't connect my printer it won't connect JA: How are you connecting to your printer: wirelessly or by USB? Customer: it is wi fi JA: When did you last update the printer driver software? Customer: … read more
Sheri
Sheri
Bachelor\u0027s Degree
520 satisfied customers
Like this posting, I discovered that paper was stuck and
Like this posting, I discovered that paper was stuck and caused the "Printer has occurred" message. How can I remove the paper from the roller used for 2-sided printing? Is there a way to access that … read more
Harry
Harry
1,665 satisfied customers
Trying to connect Canon PIXMA TS9020 to my Mac Pro. When I
Trying to connect Canon PIXMA TS9020 to my Mac Pro. When I go to canon.comijsetup, it does not give me a dropdown box to enter the info to set it up … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x