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It says to contact service center B200, Pixma 5500 about 4…

Customer Question
It says to contact...

It says to contact service center B200

Technician's Assistant: What's the make/model number of your printer? How old is it?

Pixma 5500 about 4 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. printed fine yesterday and won't today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so...

Submitted: 11 months ago.Category: Printers
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Answered in 22 minutes by:
9/12/2017
Technician: Ashik, Technician replied 11 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,444
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The B200 error indicates that "Print head Temperature exceeded" or "Cartridge failure". This happens when you were printing, either one or more of the print head ink wells ran out of ink and the printing continued. Thus the printing without ink in the wells would overheat the print head nozzles and is potentially burned out. The head can also burn out even if the inks are full. The head can also burn out even if the inks are full like sudden failure on head, internal board failure etc. 90% of the times, the error indicates an hardware issue.

Turn off the printer for 20 minutes and also disconnect it from power.

If the error is not going away after turning it off for 20 minutes, then there is the possibility that you have already burnt out the head. However, follow the steps below and see if it works

Method 1 :

  • Turn off the printer and unplug it. Wait 1 minute.
  • Open the cover and turn on the printer
  • Wait for print carriage to start moving to the left and let it go past half way.
  • Before print carriage reaches left hand side (but after going halfway across) shut the cover immediately.
  • Leave the Printer turned on. This should bypass the error unless the head is completely failed

(this solution is usually temporary and the problem may return again even if it worked)

Method 2 :

1. Open the cover and remove all the ink cartridges and also remove the print head (if removable).

2. Turn off the printer and unplug the power cable. Then clean the print head thoroughly with a small amount of warm water on a cotton swab until no ink comes off on the swab. Dry it with a clean and soft paper.

3. Also clean the print head-to-printer connectors (anything metal-looking) with rubbing alcohol and q-tips. Dry it for 30 minutes.

4. Turn on the printer, put the print head back in the printer and insert the cartridges back.

After that turn off the printer for 5 minutes and also unplug it. This will reset the firmware which rule out software issues if any.

If you have another cartridge there, then install it and check it.

If it still not working, then you have to send it back to Canon for replacement of head and components. I'm really sorry, this is something that we can't fix online if the above steps doesn't work for you. Since the printer is more than 3 years old, it is not worth to replace the head and components. You should get a new printer because it has more life for head and other components than current printer and you will get a fresh warranty where repairing/replacing existing components doesn't give that.

I'm really sorry if my solutions doesn't work. Once the head is failed, the chance of fixing it is slim to none. It is one of the wear items on printer than fails after certain degree of use. It is also a costly part where its replacement may cost up to a price of a new current generation printer.

If you would like to replace the head yourself, please let me know and I will find the head and its price online. So you can replace it for cheaper cost than from fixing it from store.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are not satisfied with my answer, please don't rate me bad or poor or OK as it will badly affect my job here. You don't have to rate anything if you are not satisfied and ignore the rating request.

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Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,444
12,444 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

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