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WE ;HAVE A PANSONIC COLOR COPIER MODEL DP-C264 THAT IS NOT

Customer Question
WORKING.. WE WOULD LIKE TO...
WE ;HAVE A PANSONIC COLOR COPIER MODEL DP-C264 THAT IS NOT WORKING.. WE WOULD LIKE TO TALK WITH SOMEONE WHO CAN GIVE US HELP OR PROVIDE A REPAIR LOCATION.
JA: What's the make/model of your device? How old is it?
Customer: PANSONIC COLOR COPIER MODEL DP-C264 AGE APPROXIMATE 10 YRS OLD..
JA: How long has this been going on? What troubleshooting have you tried?
Customer: GOOD QUESTION.. I OWN THE BUSINESS AND THE COPIER IS ACTUALLY LOCATED AT A DIFFERENT PLACE THAN I AM CURRENTLY LOCATED LET ME GET SOMEONE AT THAT LOCATION ON THE PHONE .. PROBLEM OCCURED IN APRIL OR MAY.. WHEN YOU TOUCH THE SCREEN AND HIT START THERE IS RESPONSE..
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: MACHINE IS TOTALLY UNFUNCTIONABLE AT PRESENT
Submitted: 2 months ago.Category: Printers
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Answered in 15 minutes by:
9/12/2017
Technician: Russell H., Printer and Office Tech replied 2 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,411
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That sounds like a touch-screen failure. That sort of failure usually is not customer-repairable and requires servicing or a service-repair call on the machine.

I presume someone at that location tried turning the Panasonic machine Off for at least 2 minutes or longer, then On again, and found it still not-working... or did they? if not, I suggest having them try that at least.

Now, where is the machine located, please? by zip code, or by town/city and state? with that information I can get you one, or several, local contacts to see whether they can fix your Panasonic copier for a reasonable price.

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Customer reply replied 2 months ago
Glasgow, Ky 42141
Technician: Russell H., Printer and Office Tech replied 2 months ago

OK... I am researching for that location, expect another 15 minutes, or less hopefully, before I post the information you need.

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Technician: Russell H., Printer and Office Tech replied 2 months ago

There is this one, in Bowling Green:

World of Fax - they service Panasonic copiers among many others. Perhaps not in Glasgow, though? Call to ask.

(###) ###-####is their number.

There is Xerographic Business Systems in Bowling Green (and other places):

http://xbsdigital.com/contact-xbs/request-service/

or call(###) ###-####/p>

and they are located at

1240 US 31 W Bypass
Bowling Green, KY 42101

Perhaps they can help.

Others:

The Lang Company

*****/p>

Bowling Green, KY 42101

(###) ###-####/p>

And a last possibility is this dubious listing (I doubt they fix copiers):

MIKE'S ELECTRONICS

820 U S 31 WEST BYPASS

BOWLING GREEN, KY

(###) ###-####/p>

If none of these can help, let me know how far afield you are willing to hire repair for your Panasonic copier - with, of course, car fees added to their fee, for traveling some distance. And I will find other listings and prospects.

And let me know, if these provide what you need - or not.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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