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I need help to set up a Samsung CLX6200FX. It is showing a…

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I need help to set...
I need help to set up a Samsung CLX6200FX. It is showing a message to say MP paper tray empty. I have it set for Tray 1 and have changed the computer settings to tray 1. Can you help please
Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
9/12/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 45,484
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there

What have you already tried to do to fix this?

Please let me know

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Customer reply replied 8 months ago
Double checked settings on computer - paper tray set as Tray 1. Made the default settings on the printer A.4 Tray 1 and it gives the message that it is printing and then give the message MP Tray empty. This message is appearing constantly
Technician: Richard, Technician replied 8 months ago

How many sheets of paper do you have in there?

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Customer reply replied 8 months ago
About 50 sheets in Tray 1
Technician: Richard, Technician replied 8 months ago

ok, wipe the tray down with a damp cloth, then dry it with a dry cloth

Then put the paper back in

Tell me if it then detects it please

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Customer reply replied 8 months ago
Still saying MP paper tray empty.. We have just fitted a new Transfer belt
Technician: Richard, Technician replied 8 months ago

What was the issue before the transger belt being switched?

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Customer reply replied 8 months ago
Would not printed and an error saying Transfer Belt needed replaced
Technician: Richard, Technician replied 8 months ago

Ok, are you on a windows or mac computer and which version?

And how is the computer connecting to the printer?

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Customer reply replied 8 months ago
at the moment by cable and I am on windows
Technician: Richard, Technician replied 8 months ago

which version of windows?

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Customer reply replied 8 months ago
windows 10
Technician: Richard, Technician replied 8 months ago

Thank you

Can you click on start, type in control and click on control panel

Then type in devices and click on devices and printers.

Right click the printer and select remove

Then restart, go back to deivces and printers, click add printer and add it again

Tell me if it then works please.

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Customer reply replied 8 months ago
Have already done this and no it doesn't work
Customer reply replied 8 months ago
Thank you but we will study the book.
Technician: Richard, Technician replied 8 months ago

Thanks

It is the Sensor on the papertray that has faulted, it is not detecting any paper at all, and this is where the fault lies.

You will need to have the sensor replace, this is what is causing the issue sorry, the reseller will need to do this.

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 45,484
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Experience: Printer and scanner problem resolver for over 15 years

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