Printer Repair Questions? Ask IT Technicians for Answers ASAP
What have you already tried to do to fix this?
Please let me know
How many sheets of paper do you have in there?
ok, wipe the tray down with a damp cloth, then dry it with a dry cloth
Then put the paper back in
Tell me if it then detects it please
What was the issue before the transger belt being switched?
Ok, are you on a windows or mac computer and which version?
And how is the computer connecting to the printer?
which version of windows?
Can you click on start, type in control and click on control panel
Then type in devices and click on devices and printers.
Right click the printer and select remove
Then restart, go back to deivces and printers, click add printer and add it again
Tell me if it then works please.
It is the Sensor on the papertray that has faulted, it is not detecting any paper at all, and this is where the fault lies.
You will need to have the sensor replace, this is what is causing the issue sorry, the reseller will need to do this.