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I am unable to setup my printer with my computer using my…

Customer Question
I am unable to...

I am unable to setup my printer with my computer using my wifi. I have been at it for nearly 4 hours.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I got it yesterday

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It is a PIXMA MG3620

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am using Mac OS Sierra 10.12

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just took the printer out of the box and began setting it up I have been following the instructions exactly

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/12/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Can you tell me exactly what happens when you try to connect the printer to your wifi network?

What error do you get?

Please let em know

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Customer reply replied 11 months ago
On the "setup" application the printer had me download (from the initial setup instructions) it looks for printers on the network and mine never comes up. Then when prompted to press buttons on the printer for it to try to find it, it says connection failed.
Technician: Richard, Technician replied 11 months ago
Can you please remove the power to the printer (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly. Let me know the results please
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Customer reply replied 11 months ago
It did not work correctly after unplugging and plugging it in.
Technician: Richard, Technician replied 11 months ago

thanks, ***** ***** do the last instructions I gav, exactly as I gave please

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Customer reply replied 11 months ago
I did
Technician: Richard, Technician replied 11 months ago

in 1 minute?

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Customer reply replied 11 months ago
I have tried this many times
Technician: Richard, Technician replied 11 months ago

Can you tell me please all steps you have already tried

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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