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New printer not working, mb5150, pc, something doing can not…

Customer Question
New printer not working ...

New printer not working

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Mb5150

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Something doing can not close and cannot print as well

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing else

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
9/12/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 45,395
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

What exactly happens when you try to print?

Please let me know

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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