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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Won't print documents after I reset to factory defaults, HP

Customer Question

won't print documents after I reset to factory defaults
JA: What's the make/model number of your printer? How old is it?
Customer: HP Envoy 4500
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Kept getting warnings about virus, so would turn off computer and then back on and it would be ok. Last Friday I couldn't get any documents to come up - just a page of junk. I reset my computer after saving all on an external drive (Tobisha) Everything seemed of except it will not recognize my printer.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I am computer illiterate and should never have messed with resetting. I am not sure I did reset or not anymore.
Submitted: 1 month ago.
Category: Printers
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.

Expert:  Moses C replied 1 month ago.

how do you print from the computer is it wireless printing or its connected on usb wire.

Customer: replied 1 month ago.
Expert:  Moses C replied 1 month ago.

open windows control panel