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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A HL-L2380 DW WITH A NEW 660 CARTRIDGE INSTALLED IN

Customer Question

I HAVE A HL-L2380 DW WITH A NEW 660 CARTRIDGE INSTALLED IN JULY. LAST WEEK EACH PRINTED PAGE HAS AN EIGHTH IRREGULAR BLOT ONTHE RIGHT SIDE AN INCH FROM THE RIGHT EDGE AT 3 3/4 INCH INTERVALS.
JA: What's the make/model number of your printer? How old is it?
Customer: BROTHER HL-L 2380 DW, PURCHASED IN MAY, 2017 SERIAL U63886B7N717461
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IMAC OSX EL CAPITAN 10.11.4 UPDATED 5/14/16
JA: How long has this been an issue? What happened right before this popped up?
Customer: ABOUT A WEEK OR TWO. HAPPENED WITHOUT WARNING
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: CAN'T THINK OF ANYTHING ELSE
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Was the replacement cartridge a genuine brother cartridge, or a generic/refilled one?