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I downloaded the driver, but it still won't scan...starting…

Customer Question
I downloaded the driver...

I downloaded the driver , but it still won't scan...starting to think I bought the wrong item!!!!!

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Wf-**** Epson

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc office 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I bought this spring, but this is the first time I have tried to scan....says it to select a computer..funny as I can print to it

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/12/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,424
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Have you tried scanning from the computer's end? By using a Control Panel that came with software for Epson?

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Customer reply replied 11 months ago
but it does not recognize it
Customer reply replied 11 months ago
no just tell me how to have my Epson scanner find my pc
Customer reply replied 11 months ago
no fix means no future business...this for an it geek shouldn't be that hard!!!
Technician: UranIT, Network Administrator replied 11 months ago

You might have configured it wrong while installing, or did not install scan component.

Uninstall and Reinstall drivers again, or I can remote into your computer and do it for you

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Customer reply replied 11 months ago
I just did that off the Epson site.
Customer reply replied 11 months ago
I put in my printer wf-3620 and clicked driver and wammmmm
Technician: UranIT, Network Administrator replied 11 months ago

Let me send you discounted offer for remote support so I can do wammm instead of you and make sure printer and scanner works

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Customer reply replied 11 months ago
this is a joke!!!!!! I will be contacting the attorney general about this scam!!!
Technician: UranIT, Network Administrator replied 11 months ago

Which part is a joke? Remote Service is extra, or I can help via chat still

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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