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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Purchased a hp 19-2412 all in one pc may of last year. Never

Customer Question

purchased a hp 19-2412 all in one pc may of last year. Never opened the box until today. The key board or mouse isn't working. Turned computer on and haven't moved from first page of Hi There where country, language, ect is on
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I purchased it brand new May 5 2016 just never used it as I had another one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 Home
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just plugged it in for the first time and thought it would sinc with my internet
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no all I know is the mouse or keyboard aren't working- I replaced the batteries in both of them. Checked to see if there was a turn on button, there is one on mouse it lights up, but keyboard doesn't have one
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
I just opened the box today and set it up, but I purchased it may 2016
Customer: replied 1 month ago.
will you be able to connect to it if the mouse or keyboard doesn't work?
Customer: replied 1 month ago.
Hello are you there?
Customer: replied 1 month ago.
How about just telling me what I need to do
Expert:  Kris R replied 1 month ago.

Is it a wired or wireless keyboard?

Thanks

Kris