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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX922. I am trying to print on International

Customer Question

I have a Canon MX922. I am trying to print on International Paper's Accent Opaque Smooth Cover stock (80 lb). I want to know if there are profiles for this paper. When I try to print on it, the image is too green and needs more yellow. In other words, the print does not match the screen. What suggestions do you have to correct this problem?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MX 922. Serial #ADJV18483
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been going on since I bought the printer and i have limped along but now I am doing some work that requires proper color.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Yes. It does not handle the paper the same every time. Sometimes, it leaves a white edge on borderless printing and the whole image is off center by as much as 1/4".
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
It has always happened with this printer. I am using PhotoShop CS5
Customer: replied 1 month ago.
I've had the printer a couple of years. But color on this project is critical.
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
Done. Do I plug it back in?
Expert:  Kris R replied 1 month ago.

Yes please, connect it back up and tell me If it helps at all, unlikely at this point

Customer: replied 1 month ago.
No. Print is the same.
Customer: replied 1 month ago.
Are you there?
Customer: replied 1 month ago.
Hey, Kris! Are you there?
Customer: replied 1 month ago.
I give up. YOU'RE FIRED!!!