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It won't print. I recently changed both print cartridges and…

Customer Question
It won't print. I...

It won't print. I recently changed both print cartridges and my printer, an HP 5746 won't print. It tells me that the print carriage can't move, and I should open it and remove the stoppage. However, I can't find any stoppage and as soon as I move the print carriage out of it's park position, it moves easially along the print bar!

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

It is marked HPoffice jet Fax Scan Copy Web

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I,m using a Mac.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had to replace the print cartridges a couple weeks ago. I got them installed, after some hassle then it wouldnot print. it tells me they, the cartridges, are official HP cartridges. Which is what I bought!

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
9/11/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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