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I Get message "scanner error" on my NX430. Have worked on…

Customer Question
Hi, I Get message...

Hi, I Get message "scanner error" on my NX430. Have worked on printer for a paper jam, which I think is fixed, now scanner error, Would the ribbon cable fropm the scanner to printer be the problem? Thanks, Orville

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Stylis NX430 abt 6or 7 yrs old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell pc with windows 7 home prem.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just popped up since fixed paper jam a cple of days ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is this going to cost me?

Submitted: 1 year ago.Category: Printers
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Answered in 9 minutes by:
9/11/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 1 year ago
Sorry for my delay. Scanner error just started, since I fixed a paper jam error. would the scanner ribbon cable connection to printer be the problem?
Customer reply replied 1 year ago
I've already been charged $28.00, when the first person I connected with said would be a $5.00 charge. I don't think I wa nt to go farther
Technician: Kris R, Computer Hardware Engineer replied 1 year ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and they will provide you with the costs.

Once you're ready let me know.

Regards

Kris

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