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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer 7640 will copy, but it will not print print what

Customer Question

My printer 7640 will copy, but it will not print print what is on the screen.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP ENVY 7640, about 2 or 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I don't know the OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week. My daughter in law was trying to scan and send a document, but said it wasn't set up for that
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I really don't know
Submitted: 1 month ago.
Category: Printers
Expert:  UranIT replied 1 month ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

If you'd like - I can help re-installing printer fully to make sure it prints

Expert:  UranIT replied 1 month ago.

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.