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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Bought a jet pro 6978 yesterday. I have no idea how to make

Customer Question

Bought a jet pro 6978 yesterday. I have no idea how to make a copy of a document.
JA: What's the make/model number of your printer? How old is it?
Customer: Brand New -Office jet pro 6978
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. there's no buttons to push or any thing like that. I can print but I can't copy
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: that's my only problem.
Submitted: 1 month ago.
Category: Printers
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

You can copy a document from the printer display panel.

Place your original face down on the scanner glass or print side up in the document feeder

and from the printer display panel select Copy.

Let me know the result please.