Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Canon MG8200 not printing in color. At first only some

Customer Question
Canon MG8200 not printing...

Canon MG8200 not printing in color. At first only some yellow. Cleaned and deep-cleaned nozzles, now only printing in black and and grey. Cartridges are full.

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

No. A couple of years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Windows. How do I find out the OS?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just recent, today, noticed that application form with red on it printed in yellow.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all I can think of. Replaced grey and yellow cartridges today.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/11/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 11 months ago
OK
Technician: Richard, Technician replied 11 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 11 months ago
Still no color
Technician: Richard, Technician replied 11 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 11 months ago
Test page now shows black, grey, magenta, and cyanide, but no yellow. Also shows streaks that indicate clogged nozzles (according to pattern check).
Technician: Richard, Technician replied 11 months ago

ok, can you please replace the Yellow cartridge and tell me how it then prints.

Ask Your Own Printers Question
Customer reply replied 11 months ago
Still no yellow--yellow cartridge was new today, but tried a 2nd new one to no avail.
Technician: Richard, Technician replied 11 months ago

Thanks

It is the internal printhead that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Printers Question
Customer reply replied 11 months ago
OK, thanks.
Technician: Richard, Technician replied 11 months ago

you're welcome

If you need anything else please let me know and please remember the service rating via onee of the stars at the top of the screen the submit

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Canon ipf610 will not print any yellow. Tank half full.
canon ipf610 will not print any yellow. Tank half full. cleaned print head with printhead cleaner, (soaked overnight) didnt touch the contacts. Reinstallerd and added new maintenance cartridge. still … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
All of a sudden I am having problems with the magenta
All of a sudden I am having problems with the magenta cartridge. Even though the ink level goes down, it doesn't seem to be printing that color. I end up with black and white photos being green, and r… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
While my Pixma MG5320 printed fine yesterday, it would not
While my Pixma MG5320 printed fine yesterday, it would not print black today - I got an empty blank page after printing. When I tried red, it printed. The black ink cartridges show plenty of ink. Any … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My canon mx922 printer is not printing the blue, the ink is
my canon mx922 printer is not printing the blue, the ink is full as are the other colors, I checked to see if all the tape had been pulled off. Not sure what to do … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
The magenta color is choppy. making anything i print orange
the magenta color is choppy. making anything i print orange very grainy … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Will not print in colors. Black only. Ink levels are ok.
Will not print in colors. Black only. Ink levels are ok. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I own a Canon Color ImageClass MF8580Cdw color printer. When
I own a Canon Color ImageClass MF8580Cdw color printer. When I am printing in color most of the page is blue. It does not have any blue on the page when I print in black and white. Is there an adjustm… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Canon Pixma 990 is printing with a strong pink bias.
Hi! My Canon Pixma 990 is printing with a strong pink bias. Thoughts? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am having trouble with my Canon MG5220 printer. It will print
I am having trouble with my Canon MG5220 printer. It will print only red characters. It will not print black characters. As near as I can remember, the following are a sequqnce of events leading up to… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
My Canon Pro 9000 is not printing properly. Has a red overcast,
My Canon Pro 9000 is not printing properly. Has a red overcast, and blue prints purple, yellow prints orange, etc. I printed the same graphic on my old Canon M620 and it colors print fine. I uninstall… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
All color pictures I print come out with a magenta tint
I've got two different model printers and two different model pc's. All color pictures I print come out with a magenta tint. They can print black. ( Printed a black and white pattern, no problem) When… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have Canon Pro9000mk2 that I havent used for over a year.
I have Canon Pro9000mk2 that I haven't used for over a year. I did one print and yellows look green. I did nozzle check and all seems OK but colors are very light (all cartridges full. When I do the p… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a Canon MG6120 printer. All ink levels are near full.
I have a Canon MG6120 printer. All ink levels are near full. It will not print black anymore - only color so my reports won't print. The black and PGBK were recently replaced and haven't worked since … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Canon PIXMA iP90v printer... which Ive owned for
I have a Canon PIXMA iP90v printer... which I've owned for nearly three years now. The other day, the color inkjet ran out and I purchased a new replacement (Canon PIXMA BCI 16 Color) from Staples. Af… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I HAVE AN I9900 PRINTER IT HAS STOPPED PRINTING THE GREEN,BLK,PM,PC,AND
I HAVE AN I9900 PRINTER IT HAS STOPPED PRINTING THE GREEN,BLK,PM,PC,AND RED. THE PRINTER WORKED FINE BUT THEN WOULD NOT PRINT BLACK THEN IT STOPPED PRINTING ABOVE LISTED COLORS, I REPLACED THE PRINT H… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
Re Canon PIXMA iP6000D series The printer is about 8 years
Re Canon PIXMA iP6000D series The printer is about 8 years old: Color balance is out of whack. When I start up from cold, pictures have a heavy prink-lavender tint ... virtually no yellow, very little… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
5 year-old Canon MP600 Pixma. All OK except will not print
5 year-old Canon MP600 Pixma. All OK except will not print BLACK. Change color and all works as before. Deep cleaning several times hasn't cleared the nozzle (which I assume to be the problem). Just h… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My Canon Pixma MP980 printer prints red colors as rusty orange
My Canon Pixma MP980 printer prints red colors as rusty orange on documents; when I print photos on photo paper, the color red prints as red. Canon hasn't been much help. Any suggestions?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x